Better Together with Kosta Yepifantsev

All Roads Lead to Chick-fil-A with Ben Prine

October 30, 2023 Morgan Franklin Media Season 3 Episode 23
Better Together with Kosta Yepifantsev
All Roads Lead to Chick-fil-A with Ben Prine
Show Notes Transcript

Join Kosta and his guest: Ben Prine, Franchise Owner of Cookeville Chick-fil-A.

Recently honored as Cookeville-Putnam County Chamber of Commerce’s 2023 employer of the year, Cookeville Chick-fil-A is proud to serve the families of our community with the highest quality in food, customer service and of course - chicken.

Find out more about Cookeville Chick-fil-A:
https://www.cfacookeville.com

Better Together with Kosta Yepifantsev is a product of Morgan Franklin Media and recorded in Cookeville, TN.

This episode of Better Together with Kosta Yepifantsev is made possible by our partners at Loxx Salon and Spa.

Find out more about Loxx Salon and Spa:
https://loxxsalon.net

Kosta Yepifantsev:

I get my hair cut every nine days. I know it might seem like alot, but for me it’s not just a haircut. Feeling collected and having the confidence to face whatever challenge might come my way is essential for my personal and professional success. Today’s episode is presented by my favorite salon, and the team that keeps me looking and feeling my best, Loxx Salon and Spa. With comprehensive hair, skin and nail services Loxx offers guests the highest quality in extensions, coloring, facials, microblading and so much more. Learn more at loxxsalon.net. Loxx your beauty destination.

Ben Prine:

it's just the culture we have. The food is a big part of it. But I think what really makes us so special is the people that we have. We don't spend too much time thinking about yesterday. Yes, we're going to learn from those mistakes that we might have made in the past, but we're really looking for the opportunities of today and tomorrow and how we can recognize those and really take advantage of those.

Morgan Franklin:

Welcome to Better Together with Kosta Yepifantsev, a podcast on parenting business and living life intentionally. We're here every week to bring you thoughtful conversation, making your own path to success, challenging the status quo, and finding all the ways we're better together. Here's your host, Kosta Yepifantsev.

Kosta Yepifantsev:

Hey, y'all, it's Kosta. Today I'm here with my guest, Ben Prine franchise owner of Cookeville Chick fil A recently honored as Cookeville Putnam County Chamber of Commerce, his 2023 Employer of the Year Cookeville. Chick fil A is proud to serve the families of our community with the highest quality and food, customer service. And of course, chicken, then you said something that made me laugh. In the pre interview for this episode, you said there's only so many ways to make a chicken sandwich. And I think that's a great message for everyone to hear. It isn't what we do. It's how we do it. So if it's not the food, even though the food is amazing, what makes Chick fil A so special.

Ben Prine:

It's the people it's who we do it with. It's our leaders are outstanding team, you know, working together every day, common goals, it's our engagement in the business. It's a commitment to each other and our guests to serve great food in a clean and safe environment. It's our commitment to the Chick fil A corporate purpose. Chick fil A was founded in 1967. In the 80s, Truett, Cathy, the founder of Chick fil A came out with his corporate purpose as something that we we've adopted here locally, it's something that's very important to me, to us to our team. That's to glorify God by being the faithful steward of all this entrusted to us and to have a positive influence on all who come into contact with Chick fil A. It's just the culture we have. The food is a big part of it. But I think what really makes us so special is the people that we have, using that corporate purpose, it drives me to really want to steward the people that we have really care for them. The idea of positive influence is so important to me. And that's what really gets me going every day. We as leaders try to set an example. No one is more important than anyone else. It's the idea of servant leadership, we try as leaders to make ourselves available, we're going to do the best I can to be present and engaged available to the team, even if that's just getting in there, maybe taking off the trash. Just just setting the example of working alongside the team. I've realized I can't have influence in the business if I'm not there. So it's a big part. I just try to be try to be present. But our team is what makes it a special place. We don't spend too much time thinking about yesterday. Yes, we're going to learn from those mistakes that we might have made or in the past. But we're really looking for the opportunities of today and tomorrow and how we can recognize those and really take advantage of those. I like to think of John wooden's definition of success, which he said success is a peace of mind in which is a direct result of self satisfaction in knowing that you did your best to become the best or capable. So we just try to do our best. We're gonna make plenty of mistakes, and we fall down. Getting up and learning and trying again is what matters. That's true in life not just Chick fil A

Kosta Yepifantsev:

Right? I mean, I'll tell you this fast food has got to be like the hardest industry to manage. And I mean we were talking about this like earlier at Chick fil A can't solve the problems of our society and world. I mean who else can right? What's what's interesting about kind of like what you do day to day is and I'm very familiar with Chick fil A grew up in Atlanta. So you know, it's like on every single corner and obviously there's a lot of community outreach to Chick fil A does, which we'll talk about a little bit later on. When you We're getting started, you know, you were obviously moved from Knoxville came to cook. Phil, did you always want to work in fast food?

Ben Prine:

I guess I'm gonna have to go back a little in time. Yeah, growing up great family, my parents really instilled in me an early age, hard work is essential ingredient that leads to success, you know, putting the effort and time in was required to reach any any goal that we want to accomplish personally or professionally. Probably when I was 12 or 13, I started doing odd jobs in the neighborhood washing cars, whatever my mom was, was a teacher. And she actually taught the kids of one of the franchisees in Knoxville Chick fil A nice and so kind of had a connection there. And probably through a conversation, I found out that hey, I can get a real job when I was 14.

Kosta Yepifantsev:

How does that work? Exactly? I don't mean to cut you off. But how does a 14 year old get a job because I can't wait to put my my kids nine, five years, right? He's gonna be working. So how does that work?

Ben Prine:

We can hire 14 Now I'm very limited on the hours that can work the jobs that can do, you know, they can't really be back there in the kitchen around equipment, that kind of stuff. Mostly, I mean, we have quite a few 1415 year olds and they'll work on Saturdays. Okay, when school is not in session, and summertime, they can work more hours, but mostly it comes down to they're just working on the weekends. And so that's kind of how I started, I wanted to get a real job, you know, started getting a paycheck and you started understanding like hard work, and I loved it. But I had a great boss, I had a great leadership team that I worked for. And I saw the influence and the impact they had on me and the people I worked with. And so I really enjoyed what I did. Actually, I worked through high school, or worked into college, probably my first year or two of college when people were kind of starting to try to figure out what Hey, we don't want to do, right. There's something clicked and I was like, Man, I love what I do, obviously saw the influence that my boss had. It's like, I love to be able to do that. I love the industry. I love the service and the hospitality. And so wound up I think at the time, I probably changed my major to like Hospitality Management, mostly Hotel, Restaurant and administration. And I kind of let from that point on every decision I felt like I made was geared towards Hey, is this gonna get me to the point where I can do Chick fil A do this for a job.

Kosta Yepifantsev:

So you were still working at Chick fil A. So I have literally been working at Chick fil A since 14 years or 29 years. That's amazing. And I mean, I feel like there's a commonality for most franchise for most Chick fil A franchises that the leadership team is just it's legit, like how they train their managers or franchise owners or middle management. It's fascinating to me, I think, is there a book like that was written about the Chick fil A model? There's been several Okay, there, you know, through the years, what do you find unique about the training

Ben Prine:

is one thing, right? We have to find the people that that know how that get it. They know how to smile, they know how to carry on a conversation, know how to treat people with honor dinero respect. And then we just kind of train them on our Chick fil A processes and systems and nuances.

Kosta Yepifantsev:

You have the unique ability to be able to read people and be able to understand if this is somebody that's going to fit into your team. Sure. Yeah. And I'll tell you that's a special gifts are not a lot of people have that I don't have that I make the wrong hiring decisions. Often.

Ben Prine:

It takes time and a lot of times we have to get multiple people involved, you know, just to make sure like, hey, like, are you on the same page? Are you on the same page? You know, if we're on the same page, then we'll pull the trigger.

Kosta Yepifantsev:

Did the scholarship program at Chick fil A did that at all influence your decision to work there?

Ben Prine:

Not really. Okay. I mean, we had you know, benefits and so forth. But I just just it's just like, hey, what I did, like, I try something else. Yeah.

Kosta Yepifantsev:

So how did you transition from working at Chick fil A to becoming a franchisee?

Ben Prine:

So going through college, I started to gain responsibility. I had opportunities as a byproduct of working hard and understanding what we're doing and kind of buying into the culture, good things started happening. And so I worked through college, and at the time Chick fil A was really trying to expand their presence on the west coast. So when I graduated, I was able to kind of join a small team moved out west for a couple of years living in a hotel, traveling around Southern California, Arizona, just kind of doing whatever mostly opening up new restaurant, kind of getting on the ground and doing most of the work besides the construction piece, vendor accounts, ordering equipment that kind of that kind of stuff. So I did that for two and a half years. Some time in there. I was like hey, like Okay, I know this is what I want to do, I want to kind of get my feet planted, get the process going try to get back closer to how. And so with the time, as I was kind of looking the Chick fil A here in Cookeville, which opened in 2003, it was kind of corporate run, the guys that were here before had left the company. And so corporate took it over. So it was available. And so I kind of went through that process of trying to acquire the Chick fil A here, mostly just to figure out what I was doing and to get closer to home. And so I landed here in 2007.

Kosta Yepifantsev:

Nice. Are the regions of the US that Chick fil A is located. Are they different? Do all the same principles applied to Southern California Chick Fil A's as they would in Cookeville? Tennessee Chick fil A?

Ben Prine:

I think they do. Okay. I mean, that's the goal.

Kosta Yepifantsev:

I mean, it's a different environment is you know what I'm saying

Ben Prine:

business pressures out west are so much tougher. Yeah. Just the labor laws requirements. It's tougher to do this job out west. Yeah.

Kosta Yepifantsev:

Can you hire 14 year olds out west? Yeah, it's been a while since I've

Ben Prine:

been out there. I'm not sure I doubt it. But I'm not really sure.

Kosta Yepifantsev:

It's pretty much impossible for me to get through an episode without bringing up workforce and staffing in the upper Cumberland. And I couldn't be more excited to talk to you specifically about this. Chick fil A not only has a reputation for hiring young workers, they've created a culture of customer service that's unparalleled in the fast food industry. It's virtually impossible to go to Chick fil A and not feel like the most important customer that's ever visited. How do you do it,

Ben Prine:

we realize that people are the number one asset, most important thing in the business. And we're not afraid to take chances on a younger team members, we put a lot of work into the selection process, finding the right ones, we just want to find good people that know how to smile, make a connection carry on a conversation, we try to try to find the ones who already have some sort of sense of responsibility. On some level, you know, we look for potential, we share our vision or purpose. You can't train somebody has smile, but you can train them on the Chick fil A systems, you know, the Chick fil A stuff, how to work, the registers, the processes, etc. We try to set the bar high and have accountability, we treat them and give them responsibility and opportunity. And it just kind of works out. Really it's just the idea of care for the people on our guest, we kind of set that as a standard and try to hold them accountable for that.

Kosta Yepifantsev:

You know, I find it fascinating that you guys are able to accomplish this and fast food because like I come from industry that is also somewhat stigmatized. And it's really hard to break that because you know, you're hiring low wage employees. But whenever I think about Chick fil A, I always think about excellence. You know what I mean? And you guys you lead. So here's the thing that I think brings success. I'm not gonna put words in your mouth, but I want some validation, if I'm on the right track. Whenever it comes to pay, you typically lead the standard and fast food when it comes to the overall environment. So like you don't close your lobby, right? I think you may have just like briefly during the pandemic, but you always keep your lobby open and you've got you know, the play place and people come in and they want to, you know, hang out and a Chick fil A, who hangs out and fast food restaurants. You know them say, like, we used to bring our kids in there all the time. And then they would play they loved it. I feel like it is a it's a destination. Or I'm curious, like Were you ever nervous that not just when you were getting started as a franchise owner, but specifically when you were in the middle of chaos in the pandemic? Like Were you ever nervous that Chick fil A would would falter?

Ben Prine:

No. I knew things would be different. I knew we would have to it's just it's like every day you have to you have to adapt and adjust. And we'll figure it out. Right. I mean, it was it was tough. I mean, it's every day trying to something melts new on the news or some kind of regulation or whatever that might be. You just have to figure it out. I mean, that's what we do every day. Yeah, right. Try to make the best with what we've got in front of us and turn it into success. Yeah.

Kosta Yepifantsev:

I don't want you to throw shade. But just so people understand. What's the difference between Chick fil A and McDonald's Burger King Wendy's Arby's. Like, what separates you guys?

Ben Prine:

I think we just have to go back to the people we have the engagement that we have. I mean, I'm, I'm in the restaurant just about every day unless I'm out of town.

Kosta Yepifantsev:

Is that different than than other companies?

Ben Prine:

I think so. You know, I currently have one restaurant. We have a location over there, Tennessee Tech. I'm over there a little bit here and there. I just love being in the restaurant. I love serving along our team. I like to think that that makes makes a difference and a key to success.

Kosta Yepifantsev:

So let's talk about The majority of your teams are Gen Z. I don't want to disparage Gen Z in any way, because it's completely unfair to blanket an entire generation with the same characteristics. But it does feel like there's an ongoing narrative that this generation is, quote unquote, built difference, or do you think this generation of workers is having a harder time on the front lines of customer service than previous generations?

Ben Prine:

I think you're right, in terms of maybe they're built a little bit different. But I don't think that's necessarily a bad thing. I mean, I think we have a good balance. You know, my experience is they're quick learners. They're driven, they're resourceful. And they're smart. I mean, they do have, you know, unlimited wealth of info on their smartphone, I mean, this, maybe the smartest generation, you know, maybe they might be more likely to get stressed out, maybe Phil, Phil have anxiety. But maybe we just need to adapt and have have more conversations, you know, checking in with them. They're very, very well versed in technology, we might have to adapt to spend a little more time on skills such as communication, we're starting to use more technology in our training and onboarding orientations. So I just think it's the idea of just maybe adapting to that, you know, what necessarily, they're having a harder time. Just maybe we have to take a different approach and our training, expectations, like like said, adding more technology just to kind of figure out different ways to keep them engaged, communicate more online, that kind of stuff.

Kosta Yepifantsev:

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Ben Prine:

right? I think every day, we just have to come in with the idea of like, Hey, we're gonna have to make adjustments. Yeah, we continue to grow with that growth. We need more team members, we need more leaders. Leadership Team is great. Have things divvied up, you know, they have ownership in different, you know, different parts of the business. And I feel like we're constantly having to add to that. So that's probably kind of been the the biggest adjustment when I got here. 2007 I think I have like 30 employees, right at the time. I wasn't, I wasn't married, no kids. And so I was there pretty much all day every day. I got to know them. You know, I got to have relationships with them. I can't do that today. And so that's that's why it's so important that we continue to grow our leadership team, just to be able to kind of carry that out.

Kosta Yepifantsev:

Yeah, I think it lends to my theory that obviously not all Chick Fil A's are created equal. You know, I mean, like you said, You came when they had 30 employees, now you have 120 employees. So that's obviously a testament to you. Not necessarily just I mean, Chick fil A obviously played a large part in it, but it's what you've been able to accomplish. Well, I

Ben Prine:

mean, the team, I mean, we, you know, we're doing this together, you know, we're doing the best we can to serve great food, create a culture of care, to attract team members to serve our guests with honor, dignity and respect. Yeah, do a great job, and therefore Hopefully, they're gonna come back. And so we're just going to continue to grow. And we just have to continue to adapt to that, you know, I don't know what's next. Like we just have to figure that out as we go.

Kosta Yepifantsev:

How much of the religious component lends to the success of Chick fil A because you're only open six days a week. You're the most profitable company and relative to all your income

Ben Prine:

matters, right? Well, I think it goes back to just the biblical principles that Mr. Truett Cathy founded the company on, they're still important today, they're still relevant relisted today. You know, we tried to glorify God and the things that we do. You know, the whole idea of, of being closed on Sunday is great. I think that's a huge benefit in our industry. He started a restaurant really before Chick fil A, the door of house, he was 24 hours a day. And he just needed a day to rest, right? And so that kind of stuck. When he started Chick fil A, it's like, Hey, we're going to take Sundays off, you know, could be to go worship, you know, go to church, spend time with your family, or just rest. Yeah, that's a weird today, in our industry, there's not a lot to do that.

Kosta Yepifantsev:

I think it's because a lot of fast food companies, they just looking to maximize profits. And a lot of them have been consolidated under major corporate Pharma. It's, you know, like, brands owns like five different chains entailed like Wendy's, Taco Bell, and etc. Chick fil A is not they're not consolidated under a corporate umbrella. They're a big corporation, right. But the vision, the singular vision is the same across all of their stores. And I think if we take it even a step farther back, that's why you go from 30 employees to 120. Because you share in the corporate vision, it is a hard thing to do to work in the fast food industry. I know that. Do you guys ever track how many people are coming from out of town versus the people that are like passing through versus the people that are actually living here and cooks? Sure.

Ben Prine:

We've done studies in the past, it's been a while since we've done one. Obviously, when schools are out, it can be 50%. I mean, it's like how every once in a while when I'm walking in or walking around the parking lot. I kind of look at the license plate and see it. It's like I feel like a lot of days, it might be 50%.

Kosta Yepifantsev:

Nice. Alright, so we talked a lot about Chick fil A. So here's the second question. It's gonna be a personal question. And you can spend as little or as much time on it. You're married. You have kids, I'm married. I have kids, How'd you meet your wife? How many kids you have? And like, you know, what do you what do you want for their future?

Ben Prine:

I met my wife actually at Chick fil A nice, she was a customer. She was a guest. She was finishing up nursing school here at Tennessee Tech. And, you know, one of the early years I was here, and somehow we just, you know, made a connection. Maybe she started coming in more regularly. Maybe that was a result of getting a discount or free food? I don't know. Okay. All right. We made a connection, we kind of had some mutual friend and started hanging out started dating, got married in 2010. And we have three kids a 10 year old, eight year old and a five year old. So it's like, this is home. I love this community a great place to raise family a great place to raise family. And so yeah, so there you go.

Kosta Yepifantsev:

So in four years, your oldest is going to be working at Chick fil A right?

Ben Prine:

If you come through on Saturdays, you might see him already behind the counter. He loves to be there. When I'm in town. I do enjoy showing up on Saturdays, the weekends, it's busy. And sometimes the kids love to come with me and they'll get out there in the dining room and wipe tables all for Henry my oldest, he actually takes orders behind the cash register.

Kosta Yepifantsev:

I love that. All right, let's talk about the culture and the values of Chick fil A Chick fil A is well known for putting customers and customer service first, especially for the small business owners and managers listening to this episode. What advice do you have for creating a strong company culture and motivating employees to find pride and fulfillment in their roles?

Ben Prine:

First gonna have to find your why. You know, what's your vision, your purpose? Why are you doing what you're doing? For us, it kind of goes back to that corporate purpose. That's what we use as a guide, keeping it front and center. It helps me to steward the business and our work just to positively influence others. We're focused on creating a culture of care. A strong caring culture is so important to us. You know what we do each and every day, that applause to how we treat each other. And our guests are committed to a culture where everyone is treated with honor, dignity, respect, it's essential to our success and it provides meaningful employment to our team. Our values reflect our purpose, culture, and they help to shape the experiences for our team. We're here to serve. We keep the needs of our team and our guests at the heart of our work, doing what's best for the business and for them. We are Better Together, you know teamwork and collaboration. We can leverage the strengths of our team and maximize care. We're purpose driven and we support each other's efforts to be good stewards and to create positive impact on all who come come in contact with Chick fil A. And then I think we try to pursue what's next. We try to adapt right reinvent ourselves, how we're doing things from the way we work to how we care for others.

Kosta Yepifantsev:

I think it's fair to say that as a society, we typically don't prescribe to the kind of values that Chick fil A puts forth, as significantly as we have in the past. You guys are just blowing the doors off. Like, I'm surprised that there's not five more restaurants across this area across this county, honestly, do you ever get worried that it's going to get a little bit more difficult bringing people into the company culture and being able to have the correct messaging for them to be successful?

Ben Prine:

I don't know that, that I'll worry about it, I think about it. And that's one of those things that, you know, propels us to continue to stay engaged, continue to dig in. It's like, it's not just gonna take care of itself, we got to work towards that.

Kosta Yepifantsev:

You got to prove yourself to people. So like all of your young employees, you're showing them kind of a different perspective of life than what they would they maybe would get on like, tick tock, sure. Right. So when when my kid turns 14, I'm sending him to Chick fil A, like you see, that's what I'm saying, though. That's what you've been able to create. It's a safe place that I know somebody is going to be able to become a good person through hard work.

Ben Prine:

That's important. That's important to me, for a ton of our team members is their first job. Yeah, they won't be with us forever, I get it. But I look at it as my responsibility, our responsibility as leadership team to steward and equip them for life, they might not be getting that anywhere else, they're gonna learn to work as a team to deal with the public, how to show honored in respect to everyone, you know, they're going to have the opportunity to gain responsibility. They're going to learn how to be at work on time, you know, they're going to value hard work, they're going to learn how to serve others, how to handle mistakes, and make the make the best of those, you know, they could have the opportunity to help lead a multimillion dollar business and make key decisions in that business. So yes, they're gonna learn like Chick fil A specific stuff. But at the end of the day, my hope and goal is when they're done working at Chick fil A, they're gonna leave as better people than when they came in, they're gonna be equipped for their future, whatever that you know, whatever that might be.

Kosta Yepifantsev:

Yeah. Do you guys plan to expand that place? Like, are you going to build up like a second or third floor? Because I mean, you know, there's a parking lot on both sides or parking spaces on both sides. And there's a two lane drive thru probably at some point, it might be a three lane drive thru, like, what are you guys gonna do? You can open another location? What's the future down the

Ben Prine:

road? Yes, that we've got kind of got that in the plan down the road, taking advantage of what we have, right now. Chick fil A Inc. makes all those decisions. You know, they have I mean, I hear questions every day when you guys open to another location, like, in time? Yes. When the time is right, we'll do it. They come in and do the studies in terms of when and where I provide input to that. But right now, we're just focusing on what we got. Yeah, we are tentatively scheduled at some point next year to do some renovations around the restaurant, we're going to try to do a partial second lane or modify, like some parking or whatever. So we'll see how that goes. But that's that's the plan. So we're just gonna focused on getting better with what we have and growing.

Kosta Yepifantsev:

Before we wrap up, I want to talk about all the ways that Chick fil A invest back into their staff and our communities are from scholarships, food donations, and volunteering in person. Community involvement is something Chick fil A takes great pride in. Will you tell us a bit more about what our location is doing specifically? Sure.

Ben Prine:

I think the number one thing what I just mentioned, was just investing back into the team, building life skills, that kind of thing. Specifically, like we mentioned, we're closed on Sundays. That's a huge benefit. We have flexibility of scheduling, offer free food, opportunities for advancement, pay time off retirement contributions, and so forth, just like a lot of the businesses do tuition reimbursement scholarship opportunities. You know, that's some of the things we're specifically doing. Community was, hey, we are so blessed to be in this community and be able to call it call it home. It's supported my family and I and the families of so many of my team members for so many years. And I just feel like it's our responsibility to be able to give back as we're able to, you know, that could look differently. You know, it could be volunteering, providing food, you know, or providing other resources. I do really get joy in being able to do that. You know, we just try to try to keep a pulse on what's going on the community. What needs are out there, and is there anything we can do to help try to meet those needs?

Kosta Yepifantsev:

You ever go talk to students in like high schools and stuff like that sometimes? Yeah. I used to have a homeroom like program where you had someone come in In and they talk to you about, you know, values, work ethic and stuff like that. And the guy that did our homeroom class was a franchise owner of a Chick fil A and he'd always bring chicken biscuits. And they were the most popular Writing Room obviously. Do you bring chicken biscuits everywhere you go? Yeah.

Ben Prine:

I tried to bring something when I'm able to that always. It gets the attention. Exactly.

Kosta Yepifantsev:

Especially for the kid. That's right. That's right. So we always like to end the show on a high note, who is someone that makes you better when you're together?

Ben Prine:

100% my wife, you know, my family, my kids, you know, we're together. We're just this clicking better together and I think professionally, my team and then also think about think about our community. I think that man like you got all these different organizations, ministries, businesses, you know, we're working together for a common vision a common goal, man, and we're so much better. It makes me excited to think about

Kosta Yepifantsev:

Thank you to our partners at Loxx Salon and Spa for presenting this episode. Loxx is an Aveda Concept Salon providing the highest quality in hair, skin and nail services, from extensions, coloring, facials, and microblading, Loxx is your beauty destination. To find out more visit their website at loxxsalon.net

Morgan Franklin:

Thank you for joining us on this episode of Better Together with Kosta Yepifantsev. If you've enjoyed listening and you want to hear more, make sure you subscribe on Apple Podcasts, Spotify, or wherever you find your podcasts. Leave us a review or better yet, share this episode with a friend. Today's episode was written and produced by Morgan Franklin post production mixing and editing by Mike Franklin. Want to know more about Kosta visit us at kostayepifantsev.com. We're better together. We'd like to remind our listeners that the views and opinions expressed during this episode are those of the individual speakers and do not necessarily represent or reflect the official policy or position of this show its producers or any related entities or advertisers. While our discussions may touch on various topics of interest, please note that the content is intended to inspire thought provoking dialogue and should not be used for a substitute for professional advice.Specifically, nothing heard on this podcast should be construed as financial, legal, medical or any other kind of professional advice. We encourage our listeners to consult with a professional in these areas for guidance tailored to their specific circumstances.